BestBuy has officially rocked the socks off of the business world. Instead of measuring workers’ productivity by hours, they now use output as the basis for their metrics (called a Results-Oriented Work Environment). So, instead of having to work an 8 hour day, workers can now work as long as needed to fill their quota. They could then do whatever they wanted with their time, like leave early or play a video game. Any guesses as to what worker satisfactory is like now at the company?
For years, engagement had been a sore spot for Thompson. Ã¢â‚¬Å“I showed J.T. these scores, and his eyes lit up,Ã¢â‚¬Â says Achen. Thompson rushed to roll out ROWE to his entire department. Voluntary turnover among men dropped from 16.11% to 0. Ã¢â‚¬Å“For years I had been focused on the wrong currency,Ã¢â‚¬Â says Thompson. Ã¢â‚¬Å“I was always looking to see if people were here. I should have been looking at what they were getting done.Ã¢â‚¬Â
Productivity has also been considerably boosted, and their job satisfaction and retention is the highest in company history.
Are you listening corporate America?
Hat tip: David Seah
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